Key takeaways
- Live chat and an AI chatbot for small business websites.
- Best for: Small online shops and service sites, Owners who want a free plan to start.
- Pricing: Free plan, paid plans from Starter: $24.17 per month, as listed on November 6, 2026.
- Business data: Tidio's terms say input and output are not used to train foundation models shared with other customers, except in aggregated form.
What Tidio does
Tidio adds a chat widget to your website and a chatbot called Lyro. A small business can start on the free plan. Paid plans are priced by billable conversations.
Who it’s for
A good fit for
- Small online shops and service sites
- Owners who want a free plan to start
Not a good fit for
- Teams that need a full ticketing system
- Businesses with high conversation volume, because plans scale by conversations
Tidio pricing
| Plan | Price |
|---|---|
| Free | $0, with 50 billable conversations per month |
| Starter | $24.17 per month, with 100 billable conversations |
| Growth | From $49.17 per month |
| Plus | From $300 per month plus usage |
There is a free plan. As listed on Tidio’s pricing page on November 6, 2026. Prices change, so check the live page before you buy.
Key features
- Lyro AI Agent
- Sold standalone from $32.50 per month.
- Flows
- Standalone Flows start at $24.17 per month.
- Free plan seats
- Free includes 10 seats.
- Annual discount
- Annual billing is offered as 2 months free.
How to get started with Tidio
- Go to Settings, then Live Chat, then Installation, and open the Manual install tab.
- Click Copy to clipboard.
- Open your site's code and find the closing body tag.
- Paste the code just above it and save.
- In Tidio, go to Lyro AI Agent, then Configure, then General, and activate Lyro.
Steps based on Tidio’s own documentation. Menus change, so follow the live page if they differ.
Full walkthroughHow to Set Up Tidio and Lyro for Your TeamAccounts, team invites, admin and data settings, connecting your apps, and three tasks to try first.Business data and privacy
Tidio's terms say input and output are not used to train foundation models shared with other customers, except in aggregated form. They say customers may opt out of improvement training by contacting support.
Source: Tidio’s own documentation.
Tidio alternatives
Intercom
by Intercom
A customer support inbox with an AI agent called Fin.
Best for Businesses that want website chat and an AI agent in one place
Paid plans from Essential: $19 per seat per month for new customers
Zendesk
by Zendesk
A full customer support platform with email, chat and AI agents.
Best for Teams that expect their support needs to grow
Paid plans from Support Team: $19 per agent per month, billed yearly
Freshdesk
by Freshworks
A support ticket system with Freddy AI features.
Best for Teams that want tickets and AI in one tool
Paid plans from Growth: $19 per agent per month, billed yearly
Help Scout
by Help Scout
A shared inbox for customer email with simple AI helpers.
Best for Small teams that want a simple shared inbox
Free plan, paid plans from Standard: $25 per user per month
Rather hand it over?
Tidio: common questions
Does Tidio have a free plan?
Yes. Tidio's free plan includes 50 billable conversations per month and 10 seats.
How do I install Tidio on my website?
Copy the code from Settings, Live Chat, then Installation and paste it above the closing body tag of your site. WordPress and Shopify can use a plugin or app.
Sources
Read on November 6, 2026. Vendors change prices and menus, so check the live page before you buy.
About the author
Andy Kang, AI Partner Team. Andy Kang writes the AI directory for AI Partner Team, which sets up and builds AI tools for small businesses alongside managed IT. Each page is written from the vendor’s own pricing, help and trust pages, and shows the day those pages were checked.
- Facts come from the vendor’s own website and help docs, linked on every page.
- Each page shows the date we last read those sources.
- We do not score or rank tools. We say who each one suits and who it does not.
- If a vendor does not publish a price, we say so instead of guessing.