Key takeaways
- A support ticket system with Freddy AI features.
- Best for: Teams that want tickets and AI in one tool, Businesses that want a lower per-agent price to start.
- Pricing: Paid plans from Growth: $19 per agent per month, billed yearly, as listed on November 6, 2026.
- Business data: Freshworks says Freddy AI data is processed and stored in local data centers by default, with some features processed in the US for certain regions.
What Freshdesk does
Freshdesk gathers customer emails and chats into tickets. A small business can add agents and use Freddy AI for an AI agent and a copilot. Pricing is per agent per month with a 14-day trial.
Who it’s for
A good fit for
- Teams that want tickets and AI in one tool
- Businesses that want a lower per-agent price to start
Not a good fit for
- Owners who want a permanent free plan, because none is listed on the pricing page
- Teams that want AI costs bundled, since the copilot is an add-on
Freshdesk pricing
| Plan | Price |
|---|---|
| Growth | $19 per agent per month billed yearly |
| Pro | $55 per agent per month billed yearly |
| Enterprise | $89 per agent per month billed yearly |
As listed on Freshworks’s pricing page on November 6, 2026. Prices change, so check the live page before you buy.
Key features
- Freddy AI Agent
- The first 500 sessions are included on all three plans.
- Extra sessions
- Additional sessions cost $49 per 100.
- Freddy AI Copilot
- An add-on at $29 per agent per month for Pro and Enterprise.
- Free trial
- A 14-day trial gives access to the Enterprise plan.
How to get started with Freshdesk
- Configure your support email. Freshdesk creates a default one at sign-up and the guide suggests changing it.
- Add your support team as agents.
- Set some members as occasional agents and organize agents into groups.
- Review roles and scope to control access.
- Train your agents on the ticket list and ticket views.
Steps based on Freshworks’s own documentation. Menus change, so follow the live page if they differ.
Full walkthroughHow to Set Up Freshdesk for Your TeamAccounts, team invites, admin and data settings, connecting your apps, and three tasks to try first.Business data and privacy
Freshworks says Freddy AI data is processed and stored in local data centers by default, with some features processed in the US for certain regions. To opt out of AI training, email Freshworks support and ask to exclude your account data.
Source: Freshworks’s own documentation.
Freshdesk alternatives
Intercom
by Intercom
A customer support inbox with an AI agent called Fin.
Best for Businesses that want website chat and an AI agent in one place
Paid plans from Essential: $19 per seat per month for new customers
Zendesk
by Zendesk
A full customer support platform with email, chat and AI agents.
Best for Teams that expect their support needs to grow
Paid plans from Support Team: $19 per agent per month, billed yearly
Tidio
by Tidio
Live chat and an AI chatbot for small business websites.
Best for Small online shops and service sites
Free plan, paid plans from Starter: $24.17 per month
Help Scout
by Help Scout
A shared inbox for customer email with simple AI helpers.
Best for Small teams that want a simple shared inbox
Free plan, paid plans from Standard: $25 per user per month
Rather hand it over?
Freshdesk: common questions
How much does Freshdesk cost?
Freshdesk lists Growth at $19, Pro at $55 and Enterprise at $89 per agent per month billed yearly. A 14-day trial is available.
What does Freddy AI cost in Freshdesk?
The Freddy AI Agent includes the first 500 sessions, then extra sessions cost $49 per 100. The AI Copilot add-on is $29 per agent per month.
Sources
Read on November 6, 2026. Vendors change prices and menus, so check the live page before you buy.
About the author
Andy Kang, AI Partner Team. Andy Kang writes the AI directory for AI Partner Team, which sets up and builds AI tools for small businesses alongside managed IT. Each page is written from the vendor’s own pricing, help and trust pages, and shows the day those pages were checked.
- Facts come from the vendor’s own website and help docs, linked on every page.
- Each page shows the date we last read those sources.
- We do not score or rank tools. We say who each one suits and who it does not.
- If a vendor does not publish a price, we say so instead of guessing.