Key takeaways
- A CRM with a free edition and Zia AI on higher editions.
- Best for: Small teams that want to start with a free CRM, Businesses that already use other Zoho apps.
- Pricing: Free plan, as listed on November 6, 2026.
- Business data: Zoho says it does not sell customer data or use it to train global models.
What Zoho CRM does
Zoho CRM has a free edition for a small team and paid editions with more features. Zia is Zoho's AI assistant and it gives insights, predictions and recommendations on the Enterprise edition. A small business can start free and move up as needs grow.
Who it’s for
A good fit for
- Small teams that want to start with a free CRM
- Businesses that already use other Zoho apps
Not a good fit for
- Teams that want AI features on the free edition
- Owners who need exact paid prices from the page we read
Zoho CRM pricing
| Plan | Price |
|---|---|
| Free | Free for 3 users, forever |
| Standard | Price not shown on the page we read |
| Professional | Price not shown on the page we read |
| Enterprise | Price not shown on the page we read |
There is a free plan. As listed on Zoho’s pricing page on November 6, 2026. Prices change, so check the live page before you buy.
Key features
- Free edition
- Free for 3 users with limits on templates, exports and API calls.
- Zia AI
- Named under extended AI capabilities on the Enterprise edition.
- AI agents
- The Professional edition lists AI agents and predictive intelligence.
- Free trials
- Paid editions offer a free trial.
How to get started with Zoho CRM
- Learn the basics and the terms used for modules.
- Set up your organization details in Organization Settings.
- Add users and set roles and permissions.
- Import your existing records.
- Set up your sales pipeline.
Steps based on Zoho’s own documentation. Menus change, so follow the live page if they differ.
Full walkthroughHow to Set Up Zoho CRM for Your TeamAccounts, team invites, admin and data settings, connecting your apps, and three tasks to try first.Business data and privacy
Zoho says it does not sell customer data or use it to train global models. It says sensitive fields such as personal identifiers are excluded from model training by default. The page speaks about Zoho's AI features in general, so confirm details for Zia.
Source: Zoho’s own documentation.
Zoho CRM alternatives
HubSpot
by HubSpot
A CRM with built-in marketing, sales and service tools and Breeze AI.
Best for Businesses that want a free CRM to start
Free plan, paid plans from $7 per seat per month for new customers paying annually, or $10 per seat per month paying monthly
Pipedrive
by Pipedrive
A sales pipeline CRM with an AI sales assistant.
Best for Small sales teams that think in pipeline stages
No free plan, paid plans from Lite: US$14 per seat per month, billed annually
Apollo.io
by Apollo.io
A contact database and outreach tool for finding and emailing new leads.
Best for Teams that run outbound email to new prospects
Free plan
Salesforce
by Salesforce
A large CRM with small-business suites and Agentforce AI.
Best for Businesses that expect to grow into a larger CRM
Paid plans from $25 per user per month for Starter Suite
Rather hand it over?
Zoho CRM: common questions
Is Zoho CRM free?
Zoho CRM has a free edition for 3 users. It has limits such as 10 custom email templates and 10 data exports.
Which Zoho CRM editions include Zia?
The page names Zia on the Enterprise edition under extended AI capabilities. It mentions AI agents on Professional without naming Zia.
Sources
Read on November 6, 2026. Vendors change prices and menus, so check the live page before you buy.
About the author
Andy Kang, AI Partner Team. Andy Kang writes the AI directory for AI Partner Team, which sets up and builds AI tools for small businesses alongside managed IT. Each page is written from the vendor’s own pricing, help and trust pages, and shows the day those pages were checked.
- Facts come from the vendor’s own website and help docs, linked on every page.
- Each page shows the date we last read those sources.
- We do not score or rank tools. We say who each one suits and who it does not.
- If a vendor does not publish a price, we say so instead of guessing.